Shipping & Returns

We aim to ship goods no later than 1 to 3 business days after recieving your order. If any item is out of stock we will contact you with the anticipated despatch date and give you the option to agree to wait or to remove the item from your order.

Delivery is normally undertaken by Deutsche Post AG or by an independent courier service. All labeled Nucleotides are shipped in a Cold Box at low temperature.

Delivery charges are as follows:

Destination
Shipping and Handling
Germany
€ 10
Other EU inc. Swizerland
€ 20
USA, Canada
€ 25
Other Countries
€ 35

On orders over € 1,000, ATTO-TEC GmbH pays all costs of shipping and handling. The adequate method of shipment is decided by ATTO-TEC GmbH unless ATTO-TEC GmbH receives special shipping instructions from the customer in writing.

Obvious defects of delivered goods have to be reported to ATTO-TEC GmbH in writing within two weeks after the goods have been recieved. In the case of a justified complaint ATTO-TEC GmbH shall decide on exchange of defective goods or shall credit the contract price.

ATTO-TEC GmbH is not liable for any claims regarding of non- or delayed deliveries nor for any defects except in the case of willful misconduct or gross negligence. PLEASE NOTE THAT NONE OF THE ABOVE STATEMENTS AFFECT YOUR STATUTORY RIGHTS.

Payment options:

ATTO-TEC accepts CreditCard payment by either VISA or Mastercard.

For online orders, order by fax, phone, or e-mail we gladly accept personal checks and money orders. Sorry, no C.O.D.orders. Important: Payments can only be made in US Dollar ($) or Euro (€)!

Use the Currency selector box on the right-hand side of the page to see the product price in US Dollar (USD) or Euro (EUR).

Checks should be made payable to ATTO-TEC GmbH and addressed to:

ATTO-TEC GmbH

Am Eichenhang 50

57076 Siegen

Germany

For payments in Euro EUR (€) we offer either payment by check or standard EU bank transfer.

If you have any questions regarding your order please contact us at sales@atto-tec.com.

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